Get with
the
program!
role and
responsibilities
PEAK vs. DOWNTIME Sole Director:
What’s the Difference?
PEAK SD
Typically your weekend
operator, here’s what the
Peak SD focuses on:
•
Dynamic engagement.
Are Associates being
proactive or hanging
back? The Peak SD
pushes them to work at
their peak during your
peak.
•
Bearing the Standard.
The Peak SD sets the
selling standard. They’re
curious about their
customers and make the
first approach. A Peak SD
will introduce product
and sell it before a
customer even asks
about it. BONUS:
Associates realize they
have to beat the SD to the
sale if they want the
$$...so they up their
game to match yours!
•
Goalsetter. A Peak SD
lets the team know where
they’re at, where they
need to be, and gives a
couple of quick tips on
how to get there.
PEAK SD
VS
DOWNTIME
SD…
It’s all about the
balancing act
DOWNTIME SD
Typically your weekday SD,
they spend more time:
•
Analyzing business.
What are the
opportunities? What’s
not selling and what can
we do about it? They
look at what they can
control and they do
something about it.
•
Delegating. The
Downtime SD uses IBC*
time to delegate tasks. It
give the SD more time to
analyze and gives the
Associates a feeling of
responsibility. And
what’s the use of having
responsibility if you can’t
pass it on?
•
Coaching. A Downtime
SD coaches. How? They
follow up on delegated
tasks (check), they
observe interactions and
give feedback (check),
they work on ways to
Multiply their team
(double check).
5
*IBC = In Between Customers