business and
behaviors
5 ways to improve your
business through behaviors!
1
2
Fit Sessions.
Conversion Conversations. Are your Associates
having full-on conversations? Or are they starting
every sentence with “Can I help you find
Ask each Associate who works with you:
“Hey, have you tried on all the product?” If
the answer is “No”, then it’s time for a Fit
anything?”
Listen to their interactions and give them some
tips when they’re away from the customer. Be
sure to share how YOU overcame boringgreeting-itis yourself!
3
Session. Product expertise comes from
knowing how each item fits, so they can
make the right recommendation for their
customer. Do the right SD thing and get
your people in the product – first and
foremost!
Style Watch.
Is your team on top of trends? Can they speak to how to wear ev-er-y-thing in the store? Are they
comfortable guiding a customer through the process of trying a new style? An Associate who can help a
customer make a