Sole Director Volume 1 | Página 6

business and behaviors 5 ways to improve your business through behaviors! 1 2 Fit Sessions. Conversion Conversations. Are your Associates having full-on conversations? Or are they starting every sentence with “Can I help you find Ask each Associate who works with you: “Hey, have you tried on all the product?” If the answer is “No”, then it’s time for a Fit anything?” Listen to their interactions and give them some tips when they’re away from the customer. Be sure to share how YOU overcame boringgreeting-itis yourself! 3 Session. Product expertise comes from knowing how each item fits, so they can make the right recommendation for their customer. Do the right SD thing and get your people in the product – first and foremost! Style Watch. Is your team on top of trends? Can they speak to how to wear ev-er-y-thing in the store? Are they comfortable guiding a customer through the process of trying a new style? An Associate who can help a customer make a