Service à la Française International Brochure Programmation SERVICE A LA FRANCAISE 2019 | Page 9

AUDIT CRAFTS AND SERVICES BY A ''MEILLEUR OUVRIER DE FRANCE''
Some professions such as ''Maître d’Hôtel'', Chef (gas-
tronomy), Gouvernante, SPA, Sommelier, Landscape
Gardener are dedicated to conduct audits in order
to assess the quality of services of your luxury estab-
lishments. These audits can be carried out openly dur-
ing service or by a ''mystery client''.
SAF audits will be structured around auditing criteria
to develop an assessment report which will integrate
the service assessment and recommendations
leading to a tailor-made training programme and
regular auditing for a ''mystery client''.
AUDIT BY A MYSTERY CLIENT « MEILLEUR OUVRIER DE FRANCE »
You can choose to have these audits conducted randomly
by a “Meilleur Ouvrier de France” who will act as a "mystery
client" on a random basis several times a year in your hotel.
This effective audit method will conclude in a confidential
audit report that will provide you with an objective look of the
audited service compared to the most luxurious institutions in
the world.
The know-how of a “Meilleur Ouvrier
de France” recognised as being the
best of his craft cannot be challenged,
it is also what makes this SAF
audit interesting.
Master class by ‘‘Meilleurs Ouvriers de France’’
ES
SAF audits will be carried out by the “Meilleur Ou-
vrier de France” who has an extensive knowledge
and thorough expertise in luxury hospitality and tour-
ism industry. The audit will take place during the daily
operations or during a specific period such as set-up
during rush hours.
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