Understanding the importance of great service and how it impacts our store is critical. Please take some time to consider the following questions and if needed, discuss them with your store manager.
How does amazing customer service benefit the customer?
How does amazing customer service benefit your store?
How does amazing customer service benefit our company?
Now, consider the opposite, how does poor customer service affect your customer, your store and our company?
I'm sure you will agree that poor customer service can be very damaging and takes a long time to put right. Remember, a customer who has received great customer service may tell one of their friends, a customer who has terrible service tells everyone!
5 - Customer Service Training Guide