The Customer Service Guide - What does it cover?
- The benefits of excellent customer service
- The FISH Philosophy
- The five stages of a sale
What do you need to do?
You will need to read through this work book. Throughout the work book there are various activities that must be completed in full. If you have any questions you can ask your Store Manager for any extra information or explanation.
Any activities that require input from you will be indicated by the pencil icon.
3 - Customer Service Training Guide