VOICES VOICES
The Ripple Effect:
What’ s One Small Thing You Do That Creates A Positive Ripple For Your Team, Residents or Community?
" I intentionally invest time in training and development, even when schedules are busy. By setting clear expectations, coaching in real time, and creating opportunities for team members to learn and grow, we help build confidence and consistency. That investment creates a positive ripple effect, as empowered team members are more engaged, support one another, and deliver a better experience for our residents and clients."
FELISHA AUSTIN, Willow Bridge
" One small thing I try to do is make sure people feel seen and appreciated. Whether it’ s a quick thank you, recognizing a win, checking in, or simply bringing positive energy into the room, I think those small moments matter. Leadership doesn’ t always have to be a big gesture, sometimes it’ s just making someone feel valued. That positivity tends to ripple outward into how we treat our teams, residents, and each other. "
STEPHANIE GLOWCZEWSKI, AMLI Residential
" I’ m a big believer in creating traditions within your team, especially around celebrating wins. Whether it’ s someone’ s first lease, first five-star review, or a 100 % mystery shop, having a consistent way to recognize those moments builds connection. Over time, people start looking forward to celebrating each other. If you want to build a stronger culture, create traditions people can count on, get excited about, and look forward to being part of."
FAITH MENDOZA, MAXX Properties
" One small thing I do with my team is celebrate wins! BIG and small! We make a big deal out of the small wins because a few small wins move the needle and add up! Property Management is a hard space right now and we all need to feel the love!"
CHANELE RICHARDSON, Asset Living
20 | TRENDS SEPTEMBER 2026 www. aamdhq. org