Villa Rentals
Villa Rentals News / Nuus
Dear San Lameer Homeowners
I would like to take this opportunity to provide you with a detailed description of the services we offer when your villa is listed with Villa Rentals. At San Lameer, being a premier accommodation and leisure resort, we cater for our client and homeowner ' s needs, ensuring excellent and convenient service.
Below please find the most important and wanted services we offer:
If your villa is listed with Villa Rentals we inspect the villa before arrival, making sure everything is working and clean. We inspect villas after departures making sure that there are no damages or items missing. We keep breakage deposits to ensure that we are covered in case of breakages.
On arrival the guests are welcomed at the Estate Reception. Every guest ' s key is placed in an envelope with the guest ' s details, villa number, emergency numbers, checkout times and any details that are necessary- the key tags are clearly branded. Inside the envelope is a map that directs the guests to their unit, keys with an activated access tag and any special promotions that we are running at that specific period. First impressions count.
We have a handyman and reservationist on standby 24 / 7. We have standby villas available. These villas get rotated so that if we have a“ walk-in” client at San Lameer that wants to book a villa, we can help them immediately. Payment by the client must be done in full before handing out keys. We inspect all the villas once a month to ensure the villas have not incurred any damages. We have a quality control team that inspects the villas making sure all the villas are maintained and up to standard. Some homeowners seldom use their villas for private use, so the inspections will ensure that you have feedback on the condition of your villa. We only use registered contractors of the estate that are trustworthy and qualified. We can get quotes for you, order delivery of furniture for you, make sure goods are delivered timeously and if work was done, ensure that it is up to standard. These contractors are on standby for us 24 / 7 ensuring problems get sorted out as soon as possible.
We have an excellent reservation software programme that communicates with Estate Reception and Lamain Cleaning Services so that they have the necessary information with regards to the villas at all times.
All Villa Rental bookings are monitored by Fidelity Security and Lamain, who conducts a daily maid service. They report over-crowded villas and assist us with the monitoring of villas so that we have
complete control with regards to quality. We are very strict with a departure time of 10am and making sure that all the keys are signed back in at Estate Reception. The Villa Rentals office is open 7 days a week.
Our marketing budget is very extensive and we advertise on all mediums- TV, radio, toll road distribution, print media, social media, our San Lameer application, email newsletter – database of 7500, google online adword banners, online listings, golf group sites, exhibitions, prize vouchers and partnering travel agencies.
Our reservation system is linked to our website that allows for online bookings. We are proactive throughout the year, when we see that the bookings need a boost we communicate with the Villa Rental homeowners asking for a special tariff for a specific period. Homeowners have the choice to choose if they would like to be a part of these specific initiatives.
Cost Breakdown
Ÿ 15 % commission on the daily rate – please see tariff sheet on our website- http:// www. sanlameer. co. za / self-catering-villas
Ÿ Lamain Cleaning Services provides an Arrival / Departure cleaning service with a welcome pack( coffee, tea, sugar, biscuits, toilet rolls on arrival)
Ÿ Lamain Cleaning Services providing a daily maid service
Ÿ Inventory check fee
Ÿ Amenities usage fee of R30 per day per villa
And this is not all. Should you wish to be informed of all benefits, please do not hesitate to contact me. Our beautiful estate has everything to offer for a relaxing, captivating, value for money and adventurous break away.
I look forward to hearing from you.
Warm Regards Marieta Badenhorst
Geagte San Lameer Huiseienaars
Ek wil graag van hierdie geleentheid gebruik maak om julle met ' n volledige beskrywing van dienste wat ons aanbied te voorsien, wanneer jy jou villa by Villa Rentals lys. San Lameer, wat ' n primêre