In addition , City departments have worked during the past fiscal year to improve their telephonic voice messaging systems . OCEIA shared this recommendation in a previous Language Access Ordinance Compliance Summary Report , and has worked with City departments to ensure that telephonic language services are available for LEP clients .
Language |
Telephonic Interpretations FY 2023-2024 |
Percentage Increase or Decrease Compared to FY 2022-2023 |
Telephonic Interpretations Five-Year Average ( FY 2020-2024 ) |
Cantonese 21,870 + 54.12 % 32,053
Mandarin 5,930 + 145.14 % 6,040
Spanish 74,921 + 132.33 % 85,903
Filipino 550 + 142.29 % 1,394
Russian 3,883 + 7.80 % 5,095
Vietnamese 1,944 - 9.46 % 4,235
Other Languages 4,588 + 10.29 % 8,036
TOTAL 113,686 + 92.71 % 142,756
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