In-Person Interpretations
In-Person Interpretations
City departments are also asked to report the number of times their public-contact employees provide in-person interpretation in each language .
In FY 2023-2024 , City departments reported about 83,500 total in-person interpretations . This marks a slight increase from the previous fiscal year , and continues an upward trend in the number of in-person interpretations since the dramatic drop reported in FY 2020- 2021 after the start of the pandemic .
Total In-Person Interpretations by Language
Total In-Person Interpretations by Language , Over Time
Of the 83,500 total in-person interpretations , about 48,300 ( 58 %) were in Spanish , 19,200 ( 23 %) in Cantonese , 5,400 ( 7 %) in Mandarin , 3,500 ( 4 %) in other languages , 2,600 ( 3 %) in Russian , 2,600 ( 3 %) in Filipino , and 1,800 ( 2 %) in Vietnamese . These figures represent a 5 % increase from about 79,600 in-person interpretations in FY 2022-2023 to nearly 83,500 inperson interpretations in FY 2023-2024 across all reporting City departments , which is also above the five-year average ( FY 2019-2020 to FY 2023-2024 ) of about 81,700 . The compliance data indicates that in-person interpretations are trending upward , with about half of City departments reporting an increase in in-person interpretations year over year .
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