Telephonic Interpretations
Telephonic Interpretations
As part of the compliance reporting process , Departments are also asked to report the total estimated volume of Limited English Proficient ( LEP ) callers , call volume by language , and the names of all interpretation service providers used , such as bilingual staff or language services vendors .
Total Telephonic Interpretations by Language In FY 2023-2024 , City departments reported about 113,700 total telephonic interpretations . This represents a 93 % increase over the previous year , and reverses a downward trend that the City experienced during the previous three years . About half of reporting City departments saw an increase in telephonic interpretations year over year .
The increase in telephonic Total Telephonic Interpretations by Language , interpretations appears to be
Over Time driven by three City departments : the Department of Emergency Management - 911 , Human Services Agency , and Police Department .
Telephonic interpretations in Spanish made up the majority of the fiscal year total , with about 74,900 ( 66 %), followed by 21,900 ( 19 %) in Cantonese , 5,900 ( 5 %) in Mandarin , 4,600 ( 4 %) in other languages , 3,900 ( 3 %) in Russian , 1,900 ( 2 %) in Vietnamese , and 550 ( 0.5 %) in Filipino .
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