City departments ’ aggregate interactions with LEP clients increased by 56 % from the previous fiscal year , from an estimated 1,012,000 interactions in FY 2022-2023 to 1,578,000 interactions in FY 2023-2024 . Year
3 over year , there was a 26 % average increase across all City departments . While the total count increased by over 560,000 interactions , this increase was not necessarily a citywide trend , but rather driven primarily by the Department of Public Health ( DPH ). DPH reported over 580,000 more LEP client interactions in FY 2023- 2024 compared to FY 2022-2023 . This may be due to an adjustment to the way the Department tracked , collected , and / or reported their LEP client interactions data .
Total LEP Client Interactions by Language
LEP client interactions in Spanish and Russian saw substantial increases , with about 772,800 interactions in Spanish , a 55 % increase from the previous fiscal year , and nearly 31,200 interactions in Russian , a 52 % increase . Languages that saw modest increases included Mandarin , with about 42,900 LEP client interactions , a 28 % increase ; and Vietnamese , with about 28,300 LEP client interactions , a 12 % increase .
However , the largest increases in LEP client interactions were seen in the Other Languages category , which rose by approximately 1,463 % in aggregate count , with nearly 324,000 LEP interactions . Other languages include but are not limited to Arabic , Burmese , French , Korean , Portuguese , and Turkish . The increase in LEP client interactions in these languages was driven primarily by the Department of Public Health , which reported 300,000 more LEP client interactions in other languages year over year .
3
This average is inclusive of City departments that reported a drop to 0 LEP client interactions in FY 2023-2024 .
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