Limited English Proficient ( LEP ) Client Interactions
Limited English Proficient ( LEP ) Client Interactions
Limited English Proficient ( LEP ) client interactions track the total number of LEP individuals who used a City department ’ s services . This data point provides a broad view of how many LEP clients were served by each Department .
A City department can use one of three methods to collect this information :
Intake Method ( Recommended ): Collecting information during the Department ’ s intake process for all clients ( members of the public who are served by or interact with the Department ), including appointments , walk-ins , public events , and outreach . Survey Method : Conducting an annual survey of all contacts with the public made by the Department during a period of at least two weeks . Telephonic Interpretation Method : Calculating the annual total number of requests for telephonic interpretation services .
Since Fiscal Year 2014- 2015 , LEP client interactions generally have trended upward , with the average number of annual client interactions estimated at 935,000 . In the past fiscal year , City departments reported a record high of about 1,578,000 total LEP client interactions , which is 48 % higher than the five-year average ( FY 2019-2020 through FY 2023-2024 ) of about 1,067,000 interactions .
Total LEP Client Interactions by Language , Over Time
14