Introduction
FINDINGS
Introduction
During the last fiscal year ( July 1 , 2023 - June 30 , 2024 ), Departments continued to adapt their hybrid remote / in-person services . In November 2023 , the Board of Supervisors and other public bodies ended remote public comment at public meetings , and community members shifted back to giving public comment in person .
Throughout this period , City departments reported a record high of Limited English Proficient ( LEP ) interactions and increases in telephonic interpretations , in-person interpretations , language services budgets , and translated materials . However , Departments continued to report a slight decline in bilingual staffing .
DEPARTMENT COMPLIANCE
53
Departments required to file reports
53
Departments filed reports
47
Departments attended OCEIA ’ s LAO training
51
Departments have a written LAO policy