Quality of Language Services All Languages Aggregate Total FY 2015-2016 to FY 2022-2023
Quality of Language Services All Languages Aggregate Total FY 2015-2016 to FY 2022-2023
When evaluating the overall quality of language services , approximately 47.16 % of respondents rated their interactions with City departments as positive or very positive , 22.69 % of respondents as fair / neutral , and 28.51 % of respondents gave negative or very negative ratings . There were also 1.64 % of respondents who did not answer the question . Respondents evaluating services in Chinese and Spanish reported higher rates of positive experiences , while those evaluating non-required languages such as Arabic , Amharic and Tigrinya reported higher rates of negative experiences .
The general trend for the quality of language services across the years has remained relatively positive , ranging between 38 % to 65 % for both telephonic and in-person surveys . However , since FY 2019-2020 , LANSF survey respondents have reported more negative experiences with the quality of language services they received .
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