Quality of Customer Service All Languages Aggregate Total FY 2015-2016 to FY 2022-2023
When evaluating the overall quality of customer service , approximately 49.25 % of respondents rated their interactions with City departments as positive or very positive , 21.79 % of respondents as fair / neutral , and 25.97 % of respondents gave a negative or very negative rating . There were also 2.99 % of respondents who did not answer the question .
Similar to the rating of overall quality of language services , the overall quality of customer service experienced by LANSF members has trended upward over the years , but negative sentiment began to increase in FY 2019-2020 . Respondents evaluating services in Chinese and Spanish generally reported higher rates of positive experiences relative to other languages . Respondents evaluating services in non-required languages such as Arabic , Amharic and Tigrinya reported higher rates of negative experiences with customer service encounters .
Quality of Customer Service All Languages Aggregate Total FY 2015-2016 to FY 2022-2023
45