Since 2015 , approximately 56.87 % of respondents indicated that their wait time was between 0-10 minutes , 14.63 % of respondents waited between 10- 20 minutes , 2.84 % of respondents waited between 20-30 minutes , 1.04 % of respondents waited 30 minutes or more , and 21.34 % of respondents indicated that they never spoke to a bilingual employee or interpreter in their preferred language . 3.28 % of respondents did not answer the question .
Survey respondents reported a 0- 10 minute wait time between 55 % to 78 % of the time for both telephonic and in-person surveys from FY 2016-2019 . Reports of a 0-10 minute wait time decreased to a range between 46 % to 57 % during the range of FY 2020- 2023 .
Wait Time For Bilingual Employee or Interpreter All Languages Aggregate Total FY 2015-2016 to FY 2022-2023
Wait Time For Bilingual Employee or Interpreter All Languages Aggregate Total FY 2015-2016 to FY 2022-2023
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