In-Person Interpretations
Departments are required to report the number of times their publiccontact employees provide inperson interpretation or language assistance services in each language . Departments ’ compliance reporting shows that in-person interpretations are starting to recover and trend higher .
Of the 79,597 total estimated inperson interpretations , 43,261 ( 54.35 %) were in Spanish , 17,772 ( 22.33 %) were in Cantonese , 4,892 ( 6.15 %) were in Russian , 4,777 ( 6.00 %) were in Mandarin , 2,970 ( 3.73 %) were in Filipino , 4,337 ( 5.45 %) were in other languages , and 1,588 ( 2.00 %) were in Vietnamese . These figures represent an 80.94 % increase from approximately 43,990 to 79,597 in-person interpretations across all reporting City departments . Inperson interpretations by City departments still fall below the five-year average ( FY 2018-2022 ) of 119,401 , but FY 2022-2023 compliance data indicates inperson interpretations are trending upward .
Total In-Person Interpretations by Language
Total In-Person Interpretations by Language , Over Time
23