San Francisco Language Access Ordinance Compliance Summary Report 2024 2024 LAO Compliance Summary report | Page 27

Like telephonic interpretations , in-person interpretation services fell dramatically in FY 2020-2021 . However , since this decrease , in-person interpretations have increased .
Language
In-Person Interpretations FY 2022-2023
Percentage Increase or Decrease Compared to FY 2021-2022
In-Person Interpretations Five-Year Average ( FY 2018-2022 )
Cantonese 17,772 + 77.56 % 41,360
Spanish 43,261 + 80.36 % 52,967
Filipino 2,970 + 50.99 % 5,261
Mandarin 4,777 + 34.94 % 6,752
Russian 4,892 + 580.39 % 2,995
Vietnamese 1,588 + 47.04 % 2,789
Other Languages
( Arabic , Bengali , Farsi , French , German , Hebrew , Hindi , Italian , Japanese , Korean , Laotian , Portuguese , Thai , Tigrinya , Ukrainian , and others )
4,337 + 61.29 % 7,276
In-person interpretation is steadily increasing for all threshold languages , with Spanish in-person interpretation recovering the fastest . All non-threshold languages are beginning to show signs of recovery for in-person interpretation , but are below their respective five-year averages . Russian is the only language to surpass the five-year average .
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