This includes : Whether they have an existing language access policy The number of bilingual staff employed by the Department The number of bilingual staff certified by the Department of Human Resources ( DHR ) The number of translations completed during the fiscal year The number of phone interpretations conducted during the fiscal year The number of in-person interpretations conducted during the fiscal year The quality of language services and the quality control methods used The total dollar amount the Department spent on language access during the fiscal year The total number of in-language interactions the Department conducted with the public during the fiscal year
Departments are required to submit their data by October 1 of each year . OCEIA staff members then analyze the results and identify Citywide language access compliance progress and trends . This information is included in the annual Language Access Compliance Summary Report , which is published by February 1 of each year .
Language Access Complaint Process
People who believe their language access rights have been violated in San Francisco have the right to file a complaint about the involved City department . Filing a formal language access complaint initiates an OCEIA-led investigation process that seeks to identify the cause of the violation , resolve problems , and recommend solutions to Departments to address the issue .
OCEIA ’ s investigation of the complaint involves working with the complainant and the Department to determine if there is a violation of the LAO , facilitating assistance for community members and resolution of the complaint , and advising Departments on improving language services and interactions with LEP community members . When filling out the complaint form , community members have the option of keeping their personal information confidential if they do not want it shared with the involved Department . As required by the LAO , OCEIA reports information about LAO complaints to the Immigrant Rights Commission ( IRC ) on a quarterly basis .
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