Risk & Business Magazine Nesbit Agencies Winter 2020 | Page 4

TOTAL OUTDOOR SOLUTIONS SPOTLIGHT

TOTAL OUTDOOR SOLUTIONS

SAVES THE DAY EVERY DAY

Total Outdoor Solutions began

as a one-man operation . After working in the industry for eight years , owner and operator Eli Giller decided to branch out on his own . Over the four years Total Outdoor has been in business , the company has grown to four employees and is continuing to create new opportunities for workers and contractors in the region .
The rapidly growing business has built its name on saving the day — every day . Each day , the excavating , demolition , and boulder wall company receives calls from local people in need of large-scale solutions , from extensive retaining walls to fullblown demolitions . As a hometown hero and “ one of the nicest people you ’ ll ever meet ” ( according to Nesbit Agencies ' Alisha Paradise ), Eli always comes prepared to help a neighbor out .
In many cases , clients contact Eli because they need excavating , demolition , or boulder services performed urgently in order to maintain their living space . Sometimes it ’ s a matter of preventing a house from flooding or knocking down an old structure that is rotting and needs to be replaced . Eli also works to improve and repair systems already in place , such as sewage and water lines , so that future problems don ’ t occur .
Eli was fortunate that COVID did not negatively impact the flow of business for his company like it had for so many . In fact , Total Outdoor Solutions is having one of the busiest years it ’ s ever had . Demand is so high that Eli had to expand operations and hire on an additional crew member just to keep up .
Described by his clientele as honest , hardworking , and great to work with , Eli ’ s dedication is unparalleled when it comes to meeting the highest standards in customer service .
Total Outdoor Solutions is certified and recommended by Angie ’ s List , a trusted online directory for American home services . The company has achieved an A grade on the directory and received a super service award for its extraordinary efforts .
One satisfied prospect reflects that after he saw a small excavation job was all that was holding them back from building a window well , Eli offered to get his sledgehammer right then and there to break up the concrete . It only took Eli about 10 minutes to do what would have taken the prospect hours . Eli would not accept any payment for the favor .
Eli has also been known to volunteer his services in the community when and where they are needed most . After a storm caused
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