TOTAL OUTDOOR SOLUTIONS SPOTLIGHT extensive damage that some residents could not afford to repair , Eli was there to clean up the mess free of charge .
Unlike most of its competitors , Total Outdoor Solutions does not charge for quotes nor does it bind potential customers to work with them simply because they provided a quote . Despite this , the company is booked for months in advance due simply to the unmatched reputation Eli has worked so hard to build .
AT THE END OF THE DAY , ELI BELIEVES IT ALL COMES DOWN TO CUSTOMER SERVICE , WHICH TO HIM MEANS GIVING THE CUSTOMER A QUALITY PRODUCT , BEING EASY TO DEAL WITH , AND BEING TRUE TO HIS WORD .
Eli also takes care to ensure that all of his operations are properly insured . The responsible business owner does not take any shortcuts when it comes to obtaining the right coverage , and his trusting relationship with agent Alisha Paradise means he can rely on Nesbit Agencies ' advice when it comes to having appropriate policies in place for everything in his life .
Straight out of high school , Eli was a Saarela Agency client . When Saarela was acquired by Nesbit Agencies in 2018 and his previous agent retired , all of Eli ’ s accounts were transferred to Alisha . Eli says he ’ s never met a more professional person that gets things done as fast as she . He was thoroughly impressed when he attended their first meeting and Alisha had already identified several areas of concern with his existing polices along with suggestions for better coverage .
All of Eli ’ s business and personal coverage are now coordinated through Nesbit Agencies . He appreciates having it all in one place and being able to trust one person to take care of everything so thoroughly . He cannot think of anyone he ’ d rather have
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handling his accounts . Eli relates that it ’ s incredible to have met someone who gets right on his requests every time he asks .
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Because Eli trusts Alisha , Nesbit Agencies now handles the insurance needs of his entire family , including his mom , dad , brothers and sister and their family owned business as well .
In addition to efficiency , Alisha is always looking for ways to save Eli money . Eli says he can ’ t count the times she ’ s called him up in the middle of the year to let him know she ’ s found a new way for him to save on premiums and already arranged to make the changes .
Eli has also benefited from Alisha ’ s small client referral network where she refers her clients to each other when one expresses a need for the other ’ s expertise . She has sent a number of clients his way to have work done around their home and yard . In fact , Alisha has even referred herself to have a retaining wall redone early next year .
Alisha says Eli is her hero because he went from being a one-man show to growing his company to offer opportunities for others to work too . She ’ s proud of the responsible business owner that he is , carefully calculating his room for growth and , with her help , ensuring that he is fully covered every step of the way . +
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