Abstract
The objective of this article is to theorize the burnout syndrome in the
integral management of the 21st century presented by the administrative staff
of the Institute of Geography of the University of Los Andes as a prolonged
response to work stress in the face of fatigue or emotional exhaustion; with the
intention of optimizing the performance of the workers of said institution,
through the diagnosis it was observed that there are interpersonal conflicts that
contribute to organizational deterioration, reason why the proposal of a
comprehensive management strategy for the prevention of said syndrome
focuses on channeling the emotions. Methodologically, it is framed in a
qualitative paradigm, supported by ethnomethodological research as a
possible solution to a practical problem. It is intended to do an investigation to
measure the degree of professional or occupational wear of each employee, to
evaluate this way, if the personnel has excessive negative work stress which
can lead to a distress due to the accumulation of stressful situations. It was
recommended to decrease using tactics to address the nonconformities of
workers and in turn improve the working environment by reactivating the
productive attitudes of the staff, the formation of work teams, motivation and
incentives and delegation of tasks. Subsequently, it is exhorted that this
proposal can be applied and disseminated in other organizations concerned
about the development and performance of their staff and thus ensure their job
growth.
Keywords: physiological effects; occupational diseases; mental stress;
work attitude.
Date Received:
22-12-2018
Date Acceptance:
05-06-2019
41
Date Publication:
05-08-2019
Arbitrado
A look from the Burnout Syndrome to the Integral Management in the
XXI Century