Abstract
The objective of this research was to analyze phenomenologically the
way the manager-leader describes the essential features and the way he
interacts with his followers through communication, traits and actions of the
leader responsible for a human organization through his experience. It is
framed in the qualitative scientific paradigm, research is phenomenologically
approached to communication, a tool of responsible leadership experienced by
the managers-leaders of organizations in the context of complexity. This
approach was based on in-depth interviews with 26 informants of both sexes,
from different professions belonging to the public and private sectors. The
results are discussed and analyzed in the light of theories of leadership and
communication and interpreted taking as a framework, different perspectives
about these experiences. It was concluded that the personal characteristics of
an effective communicator, is related to his followers sharing communication,
keeps the staff together through communication; He knows how to listen to
people, he uses double communication via. The conditions of the organization
that facilitate responsible leadership were directed to the existence of
transparent, transparent communication, broad and open communication. The
proposals for new leaders were oriented to dialogue capacity and the use of
ICTs.
Keywords: communication; leadership; organization.
Date Received: 11-09-2017
Date Acceptance: 13-11-2017
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Arbitrado
Communication for Leadership in Educational Institutions in the
Context of Complexity