Research Analysis on Unified Communication as a Service (UCaaS) Marke Research Analysis on Unified Communication as a Se | Page 4

Unified Communication as a Service (UCaaS) Market to 2025
Today small and medium businesses are facing a challenge on how to reduce cost of operations, communication,
and improving productivity of their employees. To solve this problem, UCaaS vendors are focusing on low cost
packages to businesses, which improves work environment in office, serving better customer experience, securing
connection, and enabling remote location access. Consumer goods & retail industry is currently transforming from
standalone ventures to big organizations, which would need the finest possible communication system for
enhanced business trades. This is anticipated to be the key factor for the growing adoption of UCaaS in retail
industry. However, security concerns and lack of awareness are key factors hindering the global UCaaS market. Also,
limitation on total number of accounts in the en