Research Analysis on Unified Communication as a Service (UCaaS) Marke Research Analysis on Unified Communication as a Se | Page 5
Unified Communication as a Service (UCaaS) Market to 2025
The growing demand for UCaaS and its increased adoption in SMEs are factors expected to significantly contribute
to the progress of the UCaaS market worldwide. In addition, the low operational cost of UCaaS solutions and its payper-use characteristics are also expected to boost the market. Currently, organizations prefer cloud-based integrated
communication as it can be utilized by a varied array of end-users from industries such as IT & telecom, BFSI, and
healthcare among others. UCaaS technologies provides enterprise messaging and presence technology, telephony
and video conferencing. Due to its flexibility, high level of scalability and availability to core business tasks, it is
adopted by a numerous organizations as it enhances business practices by reforming communication, & therefore
increases revenues. Some of the major players in this market are Avaya Inc., Cisco Systems, Inc., Microsoft
Corporation, Alcatel-Lucent S.A., Hewlett-Packard Development Company L.P., IBM Corporation, Visionoss Limited,
Verizon Communications Inc., Polycom, Inc., and Computer Sciences Corporation.
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