Research Analysis on Unified Communication as a Service (UCaaS) Marke Research Analysis on Unified Communication as a Se | Page 3
Unified Communication as a Service (UCaaS) Market to 2025
UCaaS has two approaches namely: single-tenant and multi-tenant. Single-tenant approach provides all users a
common software platform, which can be deployed with on-site applications. On the other hand, multi-tenant
approach is virtualized, wherein users receive their own software instance. Both the multi-tenant & virtualized
architectures are based on cloud characteristics of shared infrastructure (for instance, data centers, blades, common
equipment & racks), per-user-per-month pricing, and elasticity to dynamically subtract and add users. The global
UCaaS market is segmented based on deployment model into on-premise model, cloud model and hybrid model.
Additionally, UCaaS can be used as a combination of both the approaches, where companies can use on-premises
for one section and on-cloud for the other section. It optimizes cost, improves productivity by consolidating services
and equipment using common platform. This new technology is expected to change the way business users
communicate with each other and make it very easy to connect and transfer information. The global UCaaS market
can be segmented by deployment model, namely: on-premise and hosted/cloud. Further the hosted UCaaS market
is segmented in UC software as a service (SaaS), UC platform as a service (PaaS), and UC Infrastructure as a service
(IaaS). The global UCaaS market is segmented based on services into collaboration services, contact center services,
telephony services, and UC application services. Furthermore, the global UCaaS market is segmented by end-users
into small and medium-size enterprise (SME), large enterprise, public sectors, BFSI, and others (such as hospitality,
retail, etc.).
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