Reports CTRM Vendor Perceptions 2018 | Page 8

CTRM Vendor Perceptions 2018
A ComTechAdvisory Report
Those that were dissatisfied with their current solution
cited a number of reasons why, but largely complained of
poor support, low quality software with bugs, slow devel-
opment and vendor promises not being honored. Other
issues included the vendor being focused on a different
geographic region and not prioritizing needed market re-
quirements for another region, upgrade issues, integra-
tion issues, and unstable serves from data providers.
However, when we asked which vendors the respondents
were using or had experience using in the past, ION
OpenLink and Allegro were most frequently men-
tioned, with Brady dropping to third place along with
FIS and ION TriplePoint. Other fairly widely used ven-
dors/products included SolArc (acquired by Open-
link and subsequently by ION) and Amphora. The re-
spondents reported using a wide variety of products
from various vendors; however, very few had used
custom developed solutions.
When asked which they considered to be best solu-
tion they had used, only Allegro, ION TriplePoint and
SAP scored over 50% among the respondents.
Among the end users who responded and answered
the question, a small majority have a mix of home-
grown/custom and commercially available CTRM
solutions installed (45%). A further 43% utilize
only commercially available solutions, about 6% use
homegrown/custom built solutions only and nearly
6% do not have a solution installed at all (Figure 7).
By comparison with 2016, those utilizing a commer-
cial solution only has marginally increased and those
using a mixture of home grown/custom and commer-
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