CTRM Vendor Perceptions 2018
base and reflect only a single geographic region.
The installed base information is useful as it alerts us to
possible sample bias and, by removing each vendor’s in-
stalled base, we can gain a slightly different perspective
of brand awareness.
By comparison to 2016, there were more Brady and SAP
users represented in the survey and many fewer Allegro
users. There were no custom-built system users repre-
sented in the sample. There was also a larger number of
smaller vendors represented, particularly in Europe, in
the sample.
When asked how satisfied they were with their current
solution(s), almost 90% of the respondents (same as in
2016 and 2014) indicated some level of satisfaction, with
10% saying they were very satisfied, 49% satisfied and
32% somewhat satisfied representing a swing away from
very satisfied to somewhat satisfied over the 2016 sur-
vey. Only 7% indicated they were dissatisfied with their
current product(s). By comparison to the 2016 survey,
the notable difference is that there are few ‘very satisfied’
users and more ‘somewhat satisfied’ users.
A ComTechAdvisory Report