CTRM Vendor Perceptions 2018
A ComTechAdvisory Report
cial has marginally decreased.
We also asked about deployment mode (Figure 8)
and surprisingly given recent trends for new systems
to be deployed in the cloud, the survey found that the
vast majority of the respondents continue to use tra-
ditional, on premises type deployments (80%). Given
the install base shown in Figure 4, the respondent
group does clearly skew toward more traditional, non-
cloud enabled solutions. Only 5% were single tenant-
ed, hosted in the cloud and 7% multi-tenanted. A sin-
gle user reported leasing the system, but deploying
traditionally, on premises and around 5% could not
answer the question.
An area where there does appear to be something of
a difference over the 2016 survey, is in the number
of solutions deployed by users. In 2016, more than
half the respondents utilized more than one CTRM,
but in the 2018 sample this had declined to 48%
of the sample. The majority (43%) used only one
installed solution up from 29% in 2016, 23% used
between one and three solutions (down from 27%
in 2016), 18% between three and five solutions and
just 7% used five or more. The data does suggest
a move towards the use of fewer installed solutions
per user company overall during the last two-years,
as the sample of types and nature of the businesses
represented is broadly similar to the 2016 data set.
That said, there may be a data sample bias that we
are unaware of.