Continually Learn and Adopt From Industry Leaders
ADDING PROCESS GOALS LINDA LIBERATORE
For example , if texting is the priority method make sure you have setup a business number to keep quick , clear and concise information available for your team . Empower your business by developing a knowledge base of the most common questions and build both a 24.7 page where you can refer your tenants and use this documentation for training and automating your process .
While we are just ramping up into the cusp of AI Artificial Intelligence being everywhere in our customer service interactions , we are starting to realize this is not a wish I had knowledge base this will be a must have . The most critical factor of building a knowledge base that works will be bad data . So take an unusually deep dive and over allot your time to gather and aggregate this information knowing that in the big picture it will be repurposed in many ways .
Store your knowledge base in a software solution where you can easily automate timeconsuming and repetitive tasks and reuse and insert information at the most granular level .
Continually Learn and Adopt From Industry Leaders
Watch for new features being hosted in webinars of the top shelf property management software . While you may have no interest in switching over to a costly software you will be aware of new features and the benefits to the residents and your bottom line savings . You can than adapt to your business model . For example , when new inspection modules were introduced to some of the property manager software , many of my clients adopted changes to their quarterly , move in , move out inspections to adjust for their much smaller maintenance team or man to automate a portion of their process . Consider the low cost of introducing just cell phone videos and images at the inspection with the representative speaking . This documents known issues and immediately stores the information in the cloud at the conclusion . No more items that need follow up and clarification when the report comes back to the office . With the added benefit of increased productivity in your office . You can now convert the known issues into your preferred reporting format , begin assessing price of supplies and labor and distribute in the file and to the resident .