Continually Learn and Adopt From Industry Leaders
ADDING PROCESS GOALS LINDA LIBERATORE
For example, if texting is the priority method make sure you have setup a business number to keep quick, clear and concise information available for your team. Empower your business by developing a knowledge base of the most common questions and build both a 24.7 page where you can refer your tenants and use this documentation for training and automating your process.
While we are just ramping up into the cusp of AI Artificial Intelligence being everywhere in our customer service interactions, we are starting to realize this is not a wish I had knowledge base this will be a must have. The most critical factor of building a knowledge base that works will be bad data. So take an unusually deep dive and over allot your time to gather and aggregate this information knowing that in the big picture it will be repurposed in many ways.
Store your knowledge base in a software solution where you can easily automate timeconsuming and repetitive tasks and reuse and insert information at the most granular level.
Continually Learn and Adopt From Industry Leaders
Watch for new features being hosted in webinars of the top shelf property management software. While you may have no interest in switching over to a costly software you will be aware of new features and the benefits to the residents and your bottom line savings. You can than adapt to your business model. For example, when new inspection modules were introduced to some of the property manager software, many of my clients adopted changes to their quarterly, move in, move out inspections to adjust for their much smaller maintenance team or man to automate a portion of their process. Consider the low cost of introducing just cell phone videos and images at the inspection with the representative speaking. This documents known issues and immediately stores the information in the cloud at the conclusion. No more items that need follow up and clarification when the report comes back to the office. With the added benefit of increased productivity in your office. You can now convert the known issues into your preferred reporting format, begin assessing price of supplies and labor and distribute in the file and to the resident.