ADDING PROCESS GOALS LINDA LIBERATORE
Adding Process Goals
Learn to Exceed Customer Service Expectations
By Linda Liberatore
Y
ou became a landlord to beat the 9 to 5 and save the commute and the headaches. Now you just
need to fine tune your grind and set some goals on your adoption of technology. Here are some
areas to review and get you started with changes that will increase your productivity while
streamlining your day.
Exceed Customer Service Expectations
This is a people focused business that requires what most of us think of as our personal touch. The reality is
while most of your residents love your personal interaction; in the big picture a quick response is rated most
important. With the unending streams of communication channels, you will want to pick two that you know can
be handled in a most efficient manner and over deliver on your customer service in those areas.