agency ' s investment into resources and agency growth .
To this end , estate agencies should consider investing into a learning and development platform that provides employees with the learning tools they need to continuously enhance their skills . The courses and training provided on the platform can then be curated to match current market expectations and requirements . Today , certain skills are in highdemand , and perhaps the most obvious is communication . Agents need to have good verbal and nonverbal communication abilities so they can connect with different people from different cultures and build strong relationships . Often , they engage with people in stressful situations so they need to be good at listening and providing support and in preparing professional written communication that will align with regulations , and put minds at ease . This should be supplemented with strong local knowledge about the area and how