MOVING OUT AND GETTING YOUR BOND BACK
Moving out of a home can feel like a significant task, but a little preparation helps ensure everything is finalised without stress. Rent remains payable until all keys, remotes, and access devices are returned, so planning ahead and keeping in touch with your property manager helps this stage run smoothly.
Preparing to move out
Once notice has been given, your property manager will outline the steps leading up to your move-out date. As you prepare, the following may help:
• Begin packing early, as moving often takes more time than expected
• Arrange a mail redirection with NZ Post
• Cancel any automatic rent payments
• Contact your power, gas, internet, and service providers to arrange final readings or disconnection dates
• Be aware that viewings may take place while the property is being re-let; keeping the home reasonably tidy helps this process run smoothly
Cleaning and presentation
When the property is returned, it should be clean and tidy, with lawns and gardens maintained if this is part of your tenancy agreement. A thorough clean generally includes:
• Wiping surfaces, walls, skirting boards, and windows
• Cleaning kitchen appliances, including the oven, stovetop, and rangehood
• Cleaning bathroom fixtures and removing any mould or mildew
• Dusting light fittings and replacing any blown bulbs
• Vacuuming and washing floors, and cleaning curtains or blinds where appropriate
• Removing rubbish and personal belongings from the home, gardens, and outdoor areas
If you notice any minor damage, please report it early so we can discuss the best approach for repairs.
Final inspection and bond refund
After you move out and return all keys and access devices, your property manager will complete the final inspection and compare the property’ s condition to the initial inspection report. If the property is returned clean and tidy, free from damage( other than fair wear and tear), and all rent and bills are up to date, it’ s likely your bond will be refunded in full.
If something requires attention, such as cleaning, minor repairs, or outstanding rent, your property manager will discuss this with you before any decisions are made. Our aim is to ensure the process is fair and transparent, and that you have an opportunity to ask questions or provide context before the bond refund form is completed.
Once everything is agreed, the bond refund is submitted to Tenancy Services, and refunds are generally processed within five working days after this has been received. If agreement cannot be reached, Tenancy Services offers mediation to help both parties work toward a fair resolution, and the Tenancy Tribunal may be used if further assistance is required.
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