DISPUTES AND CONFLICT RESOLUTION
Most tenancies run smoothly, but disagreements can sometimes arise during your time in a property. Whether it relates to repairs, rent, communication, or expectations, the important thing to know is there are fair processes in place to resolve any concerns. Our goal is to work alongside you to understand the situation and find a solution wherever possible.
Start with communication Many concerns can be resolved quickly through open, respectful discussion. If something doesn’ t seem right, please contact your property manager early so we can understand the situation and provide support. It can help to describe the issue clearly, let us know what you are hoping to achieve, and keep any relevant records such as emails or photos. Often, a straightforward conversation is all that is needed to provide clarity and move forward.
If the issue needs further support If a solution cannot be reached immediately, there are formal support pathways available:
• Tenancy Services: Tenancy Services offers independent guidance on rights and responsibilities and can help you understand your options before taking further steps. Website: tenancy. govt. nz | Phone: 0800 836 262
• Mediation: Tenancy Services provides mediation support, where a neutral mediator helps both parties work toward an agreement. This may involve discussing the issue to find a solution, or confirming an agreed outcome through FastTrack Mediation. Many disputes are resolved successfully at this stage.
• Tenancy Tribunal: If mediation does not resolve the issue, either party can apply to the Tenancy Tribunal. The Tribunal is less formal than a court and makes decisions based on evidence and tenancy law. Tribunal orders are legally binding.
Working together to prevent issues Most tenancy concerns can be avoided through early communication and a shared understanding of responsibilities. If something is unclear, or you’ re unsure how to approach a situation, please contact your property manager. We are here to listen, help explain options, and support a fair and positive tenancy experience.
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