Before each inspection, you’ ll receive a minimum of 48 hours’ written notice, and inspections are arranged at reasonable times. Our property managers conduct these visits with professionalism and respect, ensuring they’ re completed promptly and with minimal intrusion on your day.
Final inspection
At the end of your tenancy, a final inspection is carried out to compare the condition of the property with the initial inspection report. To prepare, we recommend:
• Cleaning the property thoroughly so it is left clean and tidy
• Removing all furniture, personal belongings and rubbish
• Returning all keys, remotes and access devices
Once the final inspection is complete, we can move into the closing stages of your tenancy. Your property manager will compare the final inspection with the initial inspection report and check rent and invoice balances before starting the bond refund process.
MAINTENANCE AND REPAIRS
Every home needs care over time, and maintenance works best when everyone plays their part. The landlord is responsible for ensuring the property remains in good repair, and tenants help by taking reasonable care of the home and letting us know if something needs attention. Clear communication helps us resolve issues early and ensures the property remains safe, comfortable, and well-maintained throughout your tenancy.
Your responsibilities day-to-day
Tenants are expected to take reasonable care of the property and notify their property manager when something needs attention. This includes:
• Keeping the home clean, dry, and well ventilated to help prevent mould and mildew
• Taking care with furniture and pot plants to avoid surface and carpet damage
• Keeping sinks, drains, and toilets clear and only disposing of appropriate items
• Maintaining lawns and gardens if this is included in your tenancy agreement
• Reporting pest issues early so they can be assessed and resolved appropriately
If you notice anything that could affect the safety of the home or cause deterioration, such as broken locks, exposed wiring, gas smells, or water leaks, please report it as soon as possible so it can be addressed promptly.
Repairs and maintenance requests
When something needs repair, contact your property manager as early as possible. Reporting issues promptly helps prevent further damage and allows us to arrange repairs efficiently. To help us best assess the issue and how to resolve it, please include:
• A clear description of the problem
• Photos if available
• When you first noticed the issue
Your property manager will let you know the preferred method for logging requests, whether by email, online portal, or app. If an urgent issue occurs outside business hours, use the emergency contact details provided at the start of your tenancy.
Urgent or emergency repairs
Some issues require immediate attention, particularly where safety or essential services are affected. An emergency repair is something that needs prompt action to prevent harm, avoid major damage, or restore critical functions. Please contact your property manager right away if you believe something requires urgent attention. Examples can include:
• Burst pipes or significant leaks
• Broken locks or windows affecting your security
• Smoke alarms that are not functioning
• Strong gas smells or electrical hazards
If an emergency occurs, contact your property manager or the emergency number provided. Please do not attempt repairs yourself, as this may create further damage or risk.
TENANT INFORMATION GUIDE 13