If payment problems arise
If your circumstances change and rent payments become difficult to meet, please reach out to your property manager without delay. We’ ll work with you to find a suitable approach, such as a short-term arrangement or payment plan, but timely contact is essential to prevent the issue from escalating further.
Rent arrears and notices
If rent falls behind, a formal arrears notice will be issued but also with an opportunity to catch up. The rent arrears process varies slightly depending on your tenancy type:
• For fixed-term tenancies, a 14-day notice to remedy will be issued, and tenancy termination may apply if your rent becomes more than 21 days overdue.
• For periodic tenancies, a 14-day notice will also be issued, and termination may occur if there are three separate occasions of rent being five working days or more overdue within a 90-day period.
Rent reviews and increases
Rent cannot be increased more than once every 12 months, and no earlier than 12 months after your tenancy start date. You will always receive at least 60 days’ written notice before any increase takes effect, and the new amount must be in line with the market.
If you believe the increase is not fair, you can discuss it with your property manager or apply to the Tenancy Tribunal for a review. If rent increases, your bond can also be requested to be topped up.
Property inspections are a normal part of renting a home in New Zealand. Not only are they an insurance requirement, but they’ re in place to help ensure the home remains well cared for and comfortable to live in throughout your tenancy. Their main purpose is to identify any maintenance or safety issues early and to help ensure the property continues to meet a good living standard for you.
Initial inspection
At the beginning of your tenancy, your property manager will complete an initial inspection report that records the condition of the property before you move in, including detailed photographs and written notes. You will receive a copy to review and sign, and it’ s important to check it carefully. This report is used at the end of your tenancy to help compare the condition of the home, allowing for normal wear and tear, and it protects both you and the landlord.
Routine inspections
INSPECTIONS
Routine inspections usually take place every 3 to 4 months, with the purpose of allowing your property manager to:
• Confirm the home is being kept reasonably clean and tidy
• Identify any maintenance or safety concerns that may require attention
• Ensure smoke alarms and other essential features are functioning correctly
12 TENANT INFORMATION GUIDE