QUEST Training Workshop (Phnom Penh), May 2017 Edition Quest WorkshopV2 | Page 42

Understanding - 7 ways to get it:
1.
2.
3.
4.
5.
6.
7.
Observation
Ask Questions / Dialogue / Request
Feedback
Market Research (Desktop / Field)
Data-mining (Small / Big Data)
Create tension or challenge: Trigger
responses
Critical thinking / Deep reflection
Opposing Forces: Resistance /
Relevance
FACT
Why we lack often
understanding?
Our default is often a
path of least resistance