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Managed Intergroup Contact In Peace-building And Reconciliation and approachable the members of the other group were and found that they had a lot more in common than previously expected (Observation and Video Transcripts, Ballykinlar Contact Workshop 1, 25 May 2013). The MCT approach seeks to develop this interpersonal relationship first, then build upon the already established connections to change overall community attitudes. The first joint (or contact) workshop is also designed to elicit similarities first between individuals and create links based on shared personal interests. As Frances McLernon and Ed Cairns argue, forgiveness emerges more naturally when people get to know and like each other, which is what the FACE workshops aim to do (McLernon et al 2004: 589; Tam et al 2007: 125). By dispelling myths and encouraging a better understanding of each other, the managed contact process helps individuals to focus on commonalities and the benefits of working together for a shared future. These individual relationships can then be extended to inter-group relationships and views. Ultimately, intergroup forgiveness breaks down group-wide resentment towards a segment of a society. In post-conflict societies like Northern Ireland, opportunities should be provided for people to deal with their grievances and anger, as they hold the potential to derail the peace process and stand in the way of forgiveness and reconciliation (Tam et al 2007: 133). Furthermore, deep engagement - such as the one proposed by the MCT approach employed by the FACE project - can help people see the humanity in each other by addressing prior hurt, pain, and violence and replace negative misconceptions with new, positive relationships. The Role of Trust in Reconciliation Opposing groups in post-conflict societies will nevertheless find it difficult to begin the process of forgiveness if there is a lack of trust in the sincerity of efforts to move on beyond violence on the part of their counterparts. This can lead to further segregation and a strengthened desire 35