14 | JUNE 2019
News
Read online at www.proinstaller.co.uk
INDEPENDENT
NETWORK
ENDORSED
BY WHICH?
TRUSTED
TRADERS
Which? Trusted Traders has
announced its official endorsement
of Independent Network.
For over 60 years, Which?
has been rigorously testing
products and services – now the
consumer champion assesses
tradespeople too, and only the
most customer-focused and trust-
worthy are endorsed.
This official ‘badge of honour’
demonstrates to potential custom-
ers, that Independent Network
members meet all the stringent
requirements demanded by the
Which? Trusted Traders assess-
ment process.
VEKA UK Group’s Head of
Partner Programmes Karen Lund
explains: “We’re delighted to
be allied with Which? Trusted
Traders. It’s yet another clear and
independent demonstration to
homeowners that our members
uphold the highest standards in
all aspects of their business.
“When Independent Network
launched in 1996, it was the first
organisation of its kind and is still
the absolute pinnacle of installer
support in fenestration. It was
established to let quality and
service shine through, and protect
homeowners, at a time when dou-
ble glazing and PVCu was more
often associated with pushy sales-
people
and cow-
boy contractors.
“We still have the exact same
aim, as we did when the Network
launched 23 years ago; to pro-
tect homeowners against shoddy
workmanship and to support the
industry’s hardest working, most
professional window and door
companies. Now, we have more
than two decades’ experience,
members all across the country,
and an ever-evolving range of
fantastic services and benefits that
quite simply can’t be matched.”
The vetting procedure for a
company to become an IN mem-
ber is so rigorous, that only the
most professional com-
panies are accepted, and
– even then – they must agree
to ongoing audits to ensure these
high standards are continuously
maintained. As well as workman-
ship, IN examines their financial
health, business and adminis-
tration processes, and customer
service record.
All IN members must also com-
mit to using systems from VEKA
UK Group – the world leader in
PVCu - so that a complete chain
of quality can be guaranteed, right
from raw materials and manufac-
ture, through to fabrication and
installation. This means that IN
can confidently offer consumers a
failsafe ten-year insurance-backed
guarantee on work carried out by
members.
This commitment to quality,
customer service and after-sales
support aligns the ethos of Inde-
pendent Network perfectly with
that of Which? Trusted Traders.
Karen adds: “The Which? Trust-
ed Traders process reinforced, to
me, how effective our acceptance
procedures are. Especially when
you consider that one in four
companies that apply to Which?
Trusted Traders do not make the
grade.
“Like the well known Which?
Best Buy logo, the Which? Trusted
Trader logo is a sign of reputation
and trust, and we’re delighted
that IN members are now able to
use this image on vehicles and
in marketing materials to further
highlight the standard of their
work. We’ve always known that
our members are the best in the
business, and this gives us yet
another way to prove it!”
Raj Kakar-Clayton, MD of
Which? Trusted Traders said:
“We’re delighted to be able to
endorse Independent Network and
welcome them to our Approved
Service Scheme. It’s great news
that Which? Trusted Traders can
work with Independent Network
to provide reassurance to cus-
tomers who need new windows,
doors and conservatories.”
www.inveka.co.uk