Preview Team Communication for Healthcare Professionals [PREVIEW] Team Communication for Healthcare Profes | Page 4

Chapter 5: Influence and trust
5.01
5.02
5.03
5.04
5.05
5.06
5.07
5.08
5.09
Clarifying influence
Basic instinct 3
Trust
Tactics to influence others
Identity and reputations
Feedback and challenge
Group discussions and meetings
Talking to the ‘right’ people
Reflections on Chapter 5
55
56
57
59
64
66
70
72
75
Chapter 6: Difficult people, conflict and negotiation
6.01
6.02
6.03
6.04
6.05
6.06
6.07
6.08
6.09
6.10
Why are other people difficult?
‘Difficult’ personalities
People who are reacting to difficult circumstances
Inflammatory behaviours
Being assertive
Who are you today?
Approaches to conflict and negotiation
Collaborating
And if that doesn’t work…
Reflections on Chapter 6
76
77
82
85
89
92
96
98
100
102
Chapter 7: Continuity in healthcare
7.01
7.02
7.03
7.04
‘Adjourning’
Shift handovers – taken for granted?
Referral of care
Reflections on Chapter 7
103
103
107
112
Chapter 8: Summary and final reflections
8.01
8.02
Summary and final comments
Your final reflections
113
114
References
References
115
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