Preview Team Communication for Healthcare Professionals [PREVIEW] Team Communication for Healthcare Profes | Page 3

Contents
i
ii
About the authors
About Oxford Medical Training
Chapter 1: Introduction
1.01
1.02
1.03
1.04
About this book and the Healthy Connections Model
Teams in healthcare
The importance of team communication in healthcare
Your greatest challenges
7
9
11
15
Chapter 2: Healthy teams
2.01
2.02
2.03
2.04
2.05
The relevance of clarifying healthy teams
Basic instinct
Dependence, independence and interdependence
The Healthy Teams Model
Natural progression of team development
16
16
18
20
22
Chapter 3: Dysfunctional teams
3.01
3.02
3.03
3.04
3.05
3.06
The relevance of defining dysfunctional teams
Basic instinct 2
Arrested development
Five dysfunctions of a team
Team interaction challenges in healthcare
Cognitive bias
25
25
28
30
31
32
Chapter 4: Fundamental elements of communication
4.01
4.02
4.03
4.04
4.05
4.06
4.07
4.08
4.09
4.10
2
Defining what we mean by communication
From transmission to interpretation (and back again)
Perception and beliefs
Effective listening
Team communication patterns
Achieving and maintaining rapport
Are you ok?
Attention to connection
Positive or negative?
Engaging with ‘Them’
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36
37
38
41
42
45
49
51
53