Telephone Techniques
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Telemarketing
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Do mental
exercises in
advance of a
telephone
approach
Use powers
of
visualization.
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Good techniques
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First Impressions
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Use of sophisticated telecommunications and
information systems
Combined with personal selling and servicing
skills
Helps companies keep in close contact with
present and potential customers
Increases sales
Enhances business productivity
Relax and close your eyes.
See yourself and the prospect.
Think about what you will say and anticipate the
prospect's responses.
Create a mental hologram and live it over and
over in your mind.
Practice out loud - your mind believes the
sound of your own voice.
If you do not like the result, redesign the
scenario and play it over again until it is
comfortable and produces the desired
outcome.
Your mind cannot separate a real experience
from an imaged one.
You gain the same benefit from this type of
practice as from an actual sales interview.
Qualify prospects
Budgets your time
Enhances your image
Preconditions prospect for
the call
Eliminate verbal pauses
Scripts can be helpful
Voice tones