Annoying Voice Characteristics
Whining and complaining
High pitch or loud tone
Mumbling
Too fast or too weak
Monotone
Strong Accent
44.0%
28.0%
11.1%
8.5%
3.5%
2.4%
The Appointment is a Mini Sale
Sell the appointment not the product
Why am I calling?
o What is my proposal?
Ask o What would make this person want to grant
Yourself my request?
o What is the best action plan that I can offer?
o
Key Strategy points
to consider
Schedule a specific time for calls
o Always follow up a successful call with
another call
o Arrange to avoid interruptions
o Develop a written script
o Verify that you have actually contacted the
prospect
o Just tell as much as needed to get an
appointment
o Keep control but don't be pushy
o Excitement and enthusiasm
o Don't argue!
o Use the fatal alternative
o Sell your name. Ask the prospect to write it
down.
o Be courteous. - Please & Thank You
o Watch language and speech patterns
o
Full Information - review notes and history
instantly
o Auto Dialing - Fast and Accurate
o Caller ID - Go right to the contact's record
o Road Warrior Sidekick - your virtual
assistant
o
Plugging C