Postgraduate Programme Handbook Feb 2013 ? Give brief and precise information about the circumstances and how these circumstances impacted on your performance. It is not sufficient to outline the circumstances that occurred – the link between your circumstances and your performance must be clearly stated. Supporting documentary evidence which relates clearly to the period during which your performance was adversely affected is required e.g. letters from solicitors or local councils; hospital appointment cards; medical certificates; statements from health / social care professionals are examples of acceptable evidence. The type of circumstance that may be considered include; ? ? ? Serious or prolonged illness (the student or a member of immediate family); Bereavement;
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The following circumstances can usually be anticipated and would therefore not normally be considered; ? ? ? ? ? House move; Pressure of work; Change of employment; Computers crashing Loss of material from computers
Application for mitigating circumstances should be made on the Mitigating Circumstances form and submitted directly to Amanda Percival, post registration coordinator [email protected] . The form can be –accessed on SNM Postqualifying Students this will. From the menu on the left click on “Assessment information” just over half way down the page you will find a word document of the form. This can be viewed online or downloaded and printed.
COMPLAINTS / GRIEVANCES The university is committed to providing a high quality service and aim to resolve any problems as quickly as possible. If you have experienced problems with any aspect of the academic or administrative service then you should raise this as quickly as possible, informally in the first instance with your Module Tutor. If you are not satisfied with the response you have received then you are entitled to raise a formal complaint in writing which should be addressed to the Programme Manager. Full details of your complaint should be provided along with any supporting evidence.
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