POD Section 2 10
Performance Management
You will need to know how performance is part of the business . You will need to know how it is typically measured and why , the systems which support it and the factors affecting performance in the long term and operations running the railway .
How good is your knowledge ?
Complete this self-assessment to see how well you know this subject area and what you can do to improve your knowledge and experience .
Essential Knowledge & Experience Elements :
What a performance policy is
Cause of poor performance in the train service whether timetable or frequency / interval based e . g . the Autumn Handbook
Bringing about improvements in performance : how planning links to performance and how performance is often linked to capacity , journey time , or other commercial considerations e . g . attribution & Schedule 8
Understanding Whole System Performance Model
Right Time delay minutes , cancellations , Performance Measure , how performance is attributed , long term trends & franchise / stakeholder requirements
Causes , types and variations of delay at stations , depots and stops - primary , reactionary , sub threshold , hour / day / season
The data sources and systems used to measure & manage performance data and performance analysis . How delay budgets are developed
How investigations work best , problem solving tools and techniques , the culture around investigations , company policies
Performance improvement teams incident review & sharing best practice
Regulatory Bodies and Government Departments ’ requirements on performance monitoring and reporting of the industry
The use of neighbour & stakeholder co-operation mechanisms The use of service recovery for passenger and performance
Impact of Emergency Timetable / Very Short Term Planning ( VSTP ) on freight services & effect on performance regimes
Impact of removing power from the OHL system on freight & passenger railing Benefit quantification & the financial business case for performance Real time operational performance data
Understanding around the phase of managing an incident — time to site , access , time to fix , normal working resumed etc .
Total points
Add up your score using one point for Basic , two for Moderate and three for Good . Use your combined score to see suggested activities on the opposite page .
0 None
1 Basic
2 Moderate
3 Good
Chartered Institution of Railway Operators