HCAI - Patient Management Program
Locate this information in the HCAI website, www.HCAI.ca on the Manage, Manage Facility tab.
Verify the Facility Number.
3.
Your PMS User Name is listed wrong in PMP
The PMS User Name that you input into the Setup menu, Setup
Facility screen in PMP HCAI is incorrect.
From the same HCAI screen listed above, scroll down to HCAI
Submission Method.
Confirm your PMS User Name.
4.
Your PMS Username Password is wrong
After 3 attempts in PMP HCAI to connect, go to the HCAI website, www.HCAI.ca on the Manage,
Manage Facility tab. Scroll down to HCAI Submission Method and click RESET PASSWORD FOR PMS
USER.
Write the new password down.
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