Patient Management Program - HCAI
Correct the rejected form by returning to patient file in PMP and going to the MVA tab. The form will
now have a HCAI status of Submit Errors. Click the form and then Edit. Resolve the conflict and choose
Save as HCAI. The form will now be sent with the next submission.
Forms listed with Submit Errors will not be resubmitted until you resave them using the Save to HCAI
button. It is therefore very important for users to monitor the report logs to ensure all forms are
corrected and resubmitted.
Error Report for HCAI Authorization/Provider Error
An authorization or provider error can be caused by one of four reasons:
1.
Your Facility has not been approved
There may be an issue with the approval process. Confirm approval by accessing the HCAI website,
www.HCAI.ca. Click the Manage tab, followed by selecting the Manage Facility tab.
Under the Facility Details section check the Status.
2.
Your Facility Number is listed wrong in PMP
The Facility Number that you input into the Setup menu, Setup
Facility screen in PMP HCAI is incorrect.
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