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PRACTICES
Tell me why you became a plumbing contractor – Wesley Armstrong
By
David Smith
This month Plumbing Africa chatted to Wesley Armstrong of ARM Electrical & Plumbing . Wesley highlights the importance of being prepared for any ‘ battles ’ which plumbers must face on a daily basis as well as the advantages of having a diversified offering for your business .
David : Hi Wesley , I have just one main question for you today and that is : tell me why you became a plumbing contractor ?
Wesley : What a good question , and there are many reasons but mainly I would have to say it ’ s the sheer diversity which plumbing offers you , the different aspects from meeting the clients to solving people ’ s problems , as well as attending to emergencies and helping people with things which I feel are very competitive in the current market . You ’ ve got the entry of unqualified plumbers into the market who come across as doing a certain level of workmanship and often they ’ re just in the industry for the one thing , whereas we provide a good quality , round-the-clock service which people look for in addition to reliability , so that when you do contact ARM Electrical Plumbing we respond promptly , always offering same-day service as well as cost effective and competitive service . The business has been around for over 20 years and it always makes me proud when people tell me they ’ ve seen our vehicles around .
That ’ s another big factor which quantifies for why one would choose to become a plumber , you slowly build your empire and it ’ s almost like having an army where you have to send your troops into battle – you need to get them going in the correct manner and ensure every vehicle is equipped correctly , with proper stock as well as emergency stock to avoid needing to travel back and forth .
We take pride in what we do , customer satisfaction is the ultimate goal and makes you proud of what you do , and that ’ s why I got into this industry , and furthermore we always make sure to carry its name and keep the industry clean . Our company motto is , ‘ Experience ultimate satisfaction ’, something that we always strive for with our customer service policy , with over 100 Google reviews as well as Hello Peter reviews because we bring value for money . We service a lot of communities , such as the work we have done at the Bedfordview Police Station , providing free services to them and building a container there and doing the plumbing and electrical for that . That also helps you realise that part of the industry involves giving back a little bit . It ’ s an industry which everyone needs and part of why I got into it is one day I was thinking , ‘ What is something which everyone needs and how would something suffice to fill those needs ?’ My train of thought was that everyone needs plumbing as well as electrical and the two go hand in hand .
David : So from where did the name ARM Plumbing come about ?
© Plumbing Africa | David Smith
Wesley Armstrong of ARM Plumbing .
Wesley : Well you see , we are a family run business , my father started off in the electrical industry and ran a successful business with my mother , which is where I learnt many of the values I have . I later joined my father and became qualified in both plumbing and electrical , having identified the need in the market which I spoke of earlier for an amalgamation of the two fields . My father had successfully a run a business with my mother for forty years and eventually retired , which is when I took over the business . One of the
“[ I ] t ’ s almost like having an army where you have to send your troops into battle .”
www . plumbingafrica . co . za @ plumbingonline @ plumbingonline @ PlumbingAfricaOnline June 2023 Volume 29 I Number 4