PRACTICES 33 things they instilled in me is the belief that no problem is too big , and we believe anything can be solved quickly and efficiently , giving people instant resolution of their issues and ultimately saving them money . We are part of the Armstrong clan , so we incorporated part of that into the name of the business , combined with the coat of arms which we have as the company logo . On one side is a lightning bolt for electrical work and the other side is a wrench for the plumbing work , representing our ability to service both industries .
David : That means you have dual-trades status , am I correct ? Tell our readers more about that .
Wesley : Yes that ’ s quite right , it is very scarce , and very beneficial to clients as well . Instead of having to pay for two callouts , we ensure that our staff have some knowledge of both electrical and plumbing systems , and many of our customers are happy with that versatility as it brings additional value to them . We also make sure to hold monthly meetings with all our staff to keep everyone updated on the latest regulations and standards as well as correct PPE and the latest technologies in both fields .
David : Any interesting stories from learning both trades ? How did it all begin ?
Wesley : Yes , that ’ s a good question . I first started off in the electrical field by learning from my parents , who ran a wholesaling contracting business in Fairview Johannesburg on Commissioner Street , where
I would spend my school holidays helping out in any way I could . I would sweep , pack the shelves and help with unloading of stock as well as other tasks , which gave me a huge amount of insight into the electrical industry over time . Eventually , I ventured off into plumbing but found that I could not leave electrical behind so that was why I decided to become qualified in both . This has been extremely rewarding for me , and now more recently we have also diversified into solar as well , which requires knowledge of both industries . In addition to the leak detection company we also run , this is another way we are able to provide a diverse offering for clients .
That brings me back to what I was saying earlier about running a business almost being like commanding a military operation – it is essential to manage every aspect of the business individually but only by looking at the operation as a whole can you ensure that you remain adaptable , prepared and well-coordinated in order to meet the challenges of each day – which are always changing . Bringing all the components together for a comprehensive offering is how you ensure your customer ‘ experiences ultimate satisfaction ’. PA
“ My train of thought was that everyone needs plumbing as well as electrical and the two go hand in hand .”
June 2023 Volume 29 I Number 4 www . plumbingafrica . co . za