70%
20%
10%
The training has shown me the
importance of engagement with
the team. It is important for me
that I interact with the team day-
to-day and get to know them by
understanding what their drivers
are and how this can be used in
the workplace environment to
help build a stronger team and
positive culture.
Meet James Bongers,
Coordinator at OW
Chadstone (Vic) and
Store Business Manager-
in-training graduate
The Store Business
Manager-in-training
program is the
business’ way of
identifying high level
coordinators and
providing them with targeted
training to develop as future
store managers.
The program was an excellent
opportunity for me to develop
I am now more
confident and clear
in delivering my
message to the team.
and grow as a leader, which is
why I applied. It was also a key
stepping stone in achieving
my goal of becoming a Store
Business Manager.
Over the course of the program, I
developed in a number of areas but
the key stand-outs for me has been
gaining a deeper understanding
of business acumen, coaching
and motivating techniques, and
the importance of constructive
feedback for all team members.
I am now more confident and clear
in delivering my message to the
team. I’m able to quickly identify
each team member’s strengths,
weaknesses and motivators to
ensure they feel purposeful at work.
I also make a conscious decision
to give feedback and I work hard
to ensure it is consistent across
the team.
Since starting the program, I have
had the opportunity to take on a
secondment role at Officeworks
Carnegie (Vic) and was able
to have a positive effect on
the store. My secondment was
then transferred to Officeworks
Dandenong South (Vic) to assist
the new Store Business Manager
settle before providing support to
a range of stores, finally landing at
Officeworks Chadstone (Vic). Upon
completion of the program, I have
been appointed to a Store Business
Manager position.
Meet Harley Gordon,
Coordinator at OW
Maribyrnong (VIC) and
Coordinator-in-training graduate
Coordinator-in-training
(CIT) is a program
designed to develop
team members’
skills to enable them
to progress into
leadership roles and be a role model
for the team.
I was motivated to apply for the
program as I wanted to further
develop my leadership skills and my
career, but also make a difference
with the work I do. CIT helped me
develop leadership skills including
how to delegate and use your team
effectively to get tasks done and
achieve your vision. It also help build
my confidence. I never really had
self-confidence and I needed that
to become a leader.
I’ve acquired skills to become a
better coach and use constructive
and positive feedback to interact
with colleagues. The confidence
boost the course gave me, enabled
me to be more social outside of work
as well as in meetings and at events
for which I am now reaping the
rewards. Building my confidence has
also improved my body language,
which helps build a strong work
culture and work environment that
everyone can enjoy.
5